Last reviewed: 2026-08-20
Choosing delivery or collection
Before secure payment, the website asks you to select either Delivery or Collection. The choice recorded on the order is shown in the Workshop order record and may also appear in customer communications.
Delivery charges
The current delivery charge for the selected destination is calculated and displayed before you continue to Stripe. Because delivery costs can change, the amount shown during checkout for your order is the applicable website charge rather than any older price mentioned in advertising or previous correspondence.
Delivery address
For delivery orders, you must provide a complete and accurate delivery address through secure checkout. Please include an Eircode/postcode where available and a telephone number we can use if there is a delivery query.
Large or bulky timber products
Some products can be large or heavy. You are responsible for telling us before delivery about access restrictions that could prevent safe delivery, such as narrow entrances, steps, restricted vehicle access or another material obstacle. Unless expressly agreed, delivery does not automatically include assembly, installation, ground preparation or moving an item to a location that cannot be safely accessed.
Delivery times
Because products are generally made to order, any delivery estimate is subject to production being completed. Unless a fixed delivery date has been expressly agreed, quoted dates are estimates. We will take reasonable steps to contact you if a material delay occurs.
Missed or unsuccessful delivery
If delivery cannot be completed because nobody is available, the address is incorrect, access is materially different from what was advised, or another customer-controlled issue prevents delivery, we may need to arrange a new delivery. Any additional charge will be explained before redelivery where applicable.
Collection
Collection is only available when your order is ready. Please wait for confirmation before travelling to collect. Bring enough vehicle space and suitable means to secure the product safely for transport.
Collection location/contact details will be confirmed with you. Our business contact details are 33 Cronan's Well park Mooretown Swords Co. Dublin, 089 438 1744, info@bluecaptimber.ie.
Checking goods
Please check the item within a reasonable time after delivery or collection. If you believe it has been damaged in transit or there is another problem, contact us promptly with your order number and relevant photographs.